1. In this document we will tell you our policies about collecting, storing, using and protecting our customers personal information.
"personal information" or "personal data" here means information that can be used to identify that person or use of their private information.
3. We collect personal information from you when you use souqseeb.com or its related websites and services ("site") (including, without limitation, when you buy and sell items or participate in auctions or when you telephone or email our customer support team).
1. Our collection of your personal information
2. Our use of your personal information
3. Your use of your and other users’ personal information
4. Accessing, reviewing and amending your personal information
5. Third party website links
7. No spam or spoof emails
8. Protecting your personal information
9. How you can contact us about privacy questions
Our collection of your personal information
1. For registration in our site, you will be asked to provide us with certain personal information, such as your name, shipping address, email address and telephone number and other information about you such as your date of birth, etc. In addition, in order to verify your identity, we may need to request a valid proof of identification (for example a copy of your passport, resident’s visa or permit, national id card and/or driver’s license).
2. All credit/debit cards details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties.
3. The website's policies and terms & conditions may change or be updated occasionally. Therefore the customers’ are encouraged to frequently visit these pages in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
5. You will need to enter financial information when you choose to pay online.
We use this financial information for billing purposes and for the fulfillment of your orders.
6. We will collect transaction information based on your activities using the site (such as buying items), this transactional information is used solely in relation to the transactions you undertake on the site and for no other reasons.
7. Please note that we use your internet protocol address ( ip, which is a unique number assigned to your computer server or your internet service provider or isp ) to analyze user trends, log user activity, improve user experience and security, and other such purposes .
8. We also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the site) along with the times that you access the site. Finally, we may collect additional information from or about you in other ways not specifically described here.
For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.
We may also collect feedback ratings and other comments relating to your use of-the site.
Where we aggregate personal information for statistical purposes, such aggregated personal information shall be anonymized.
9. We are using third party services for analyzing user behavior and statistics such as google analytics, google tag manager, yandex metrica, hotjar; these services will collect your ip address, your location, type of device and browser data; all these information are anonymized.
Our use of your personal information
1. We only use your personal information to provide services and customer support to you; to measure and improve our services to you; to prevent illegal activities and implement our user agreement with you ("user agreement"); troubleshoot problems; collect fees; provide you with promotional emails and verify information you give us with third parties. For example, we may share some of the personal information you give us with banks or credit card authorization, processing and verification services or with third parties for fraud screening purposes.
2.though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your personal information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigates possible violation of our user agreement.
3.in the event of a sale on souqseeb.com, any of its affiliates and subsidiaries or any related business assets, your personal information may be disclosed to any potential purchaser for the purposes of the continued provision of the site or otherwise in relation to any such sale.
We may share your personal information with our other group companies so as to provide joint content and services to you, to help detect illegal acts and/or the violations of our policies.
This contact information will be the personal information provided by you to upon registration and, as a result, should always be kept up-to-date.
4. Information relating to items you are buying and your name can be displayed on the site. This information can include details of your user id,your name, feedback ratings and associated comments relating to your use of the site.
6. By registering on the site, you give us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, the site.
If, at any time, you decide that you do not wish to receive any such emails, you can opt out of receiving such emails by clicking on the link at the bottom of any of the emails.
7.additionally, we do use comments made by you about the site for marketing purposes and by making such comments you expressly consent to our using such comments for marketing purposes.
You’re use of your and other users’ personal information
Accessing, reviewing and amending your personal information
1. You can access and review your personal information in the "account section" of the site.
If your personal information changes in any way or is incorrectly presented on the site you should immediately update or correct your personal information (as applicable) by accessing "my account" section on the site or contac our customer support team.
2. Please note that we shall retain your personal information during and after you terminate your account with us necessary by law, technical troubleshooting requirements, prevent fraud, assist in any legal investigations and to take any other action otherwise permitted by law.
Third party website links
1. Like many websites, the site uses `cookie` technology (small computer files placed on your computer’s hard drive). When you go to particular website pages on the site, the cookie identifies your browser with a unique, random number.
2. The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the site and also help us understand which parts of the site are the most popular. You are always free to decline our cookies if you’re browser permits, although doing so may interfere with your use of the site.
No spam or spoof emails
1. We do not tolerate spam. To report site related spam or spoof emails, please forward the email to our support team.
Protecting your personal information
We hold your personal information on our servers, we may always change the service provider of our servers or the location of our server without prior or any notification.
By providing us with personal information, you consent to the transfer of your personal information to, and its storage on, our servers.
All personal information is encrypted. However, the internet is not a secure medium and we cannot guarantee the privacy of your personal information.
You must enter your username and password each time you want to access your account or make transactions on the site.
Choose your password carefully using unique numbers, letters and special characters.
Never share your username and password with anyone.
If you are concerned that your username or password has been compromised, please contact us immediately and ensure you change your password by logging onto "my account" section of the site.
How you can contact us about privacy questions:
If you have questions or concerns about our collection and use of your personal information, please contact us through email or telephone available on souqseeb.com